Customs & Tax

Customs & Tax

ONTOEFY ships worldwide from our production facility in Suzhou, Jiangsu, China. Our company is registered in Hong Kong. This page explains how import duties, taxes and customs fees apply to your order.

1. Prices exclude duties and taxes

Product prices and shipping fees on ONTOEFY do not include import duties, VAT/GST/IVA, or customs clearance fees. These charges are set by the destination country and are not collected by ONTOEFY at checkout.

2. All orders ship DDU (Delivered Duty Unpaid)

Every ONTOEFY order is shipped DDU. The recipient is the importer of record and is responsible for paying any duties, taxes and customs fees charged by the carrier or the customs authority before delivery. ONTOEFY does not prepay or reimburse these charges.

If you refuse to pay import charges and the parcel is returned or abandoned, the original shipping fee and any return, storage or destruction costs may be deducted from your refund.

3. Country notes

  • United States: Imports from China are subject to applicable US duties and fees. The former USD 800 de minimis exemption no longer applies to shipments from China. State and local sales tax may also apply.
  • European Union: Import VAT is normally due on arrival and is not collected at checkout. The carrier may also charge a customs handling fee.
  • United Kingdom: VAT and customs duties may apply. The carrier usually collects them before delivery.
  • Canada: GST/HST and provincial sales tax may apply, plus a carrier customs handling fee.
  • Australia: GST may apply to imported goods, depending on the value of the order and the seller's registration status.
  • Mexico: IVA and customs processing fees may apply. Customs may require an RFC or additional recipient information.

4. Customs delays

Customs inspection can delay delivery beyond the estimates shown on our shipping page. ONTOEFY does not control customs processing and cannot guarantee a delivery date when a parcel is held for inspection.

5. Returns and refunds

Duties and taxes paid to government authorities are not refundable by ONTOEFY. Unless the item is damaged, defective or incorrectly shipped, the customer is responsible for return shipping and any customs fees incurred on the return.

6. Accurate declarations

We declare goods accurately and do not undervalue shipments. If you need an invoice, commercial declaration or other customs document, email service@ontoefy.com with your order number.

For shipping times and rates, see our Shipping Policy.