Payment Policy
Find payment options, checkout guidance, and support for your ONTOEFY order.
Payment Methods
Our current payment options include PayPal and Klarna through Airwallex. Please refer to the payment options displayed at checkout for the methods available for your order.
Currency & Order Total
ONTOEFY’s base currency is US dollars (USD). Please check the currency and final order total displayed at checkout before completing your purchase.
Review your items, applied discounts, shipping charges, and any applicable taxes shown in your order summary before paying.
Billing Information
Please provide current, complete, and accurate billing and contact information. Follow any verification instructions provided by your payment provider.
If Your Payment Does Not Go Through
Check your payment details and billing information, and complete any verification requested by your payment provider. If the issue continues, contact your payment provider or try another option displayed at checkout.
If you see a payment on your statement but cannot find your order confirmation, please contact us so we can check your order status before you place another order.
Refunds
Please refer to our Return & Refund Policy for refund eligibility, requirements, and procedures. This payment information does not change the terms of that policy.
Payment Support
Please visit our Contact Us page with your order number, if available, and a description of the issue. For checkout errors, include the error message and the approximate date and time of your attempt.
For your safety, do not send your full card number, card security code, password, or bank verification code by email or chat. Remove sensitive payment information from any screenshots you share.