Shipping Origin and Destinations
Orders ship from Suzhou, Jiangsu, China.
We ship worldwide from Suzhou, Jiangsu, China. Available destinations, shipping methods and rates are confirmed at checkout. We do not ship to P.O. Boxes, APO/FPO addresses or freight forwarding companies.
Order Processing & Shipping Time
Total estimated delivery time = production and processing time + shipping transit time. Transit time begins after dispatch and does not include production and processing.
Production and Processing Time: Normally 5–7 business days for production, order preparation, quality checks, and packaging.
Shipping Time:
Standard Shipping:
Estimated transit time of 7–12 business days after dispatch.
Standard Total Estimated Delivery Time: 5–7 business days production and processing + 7–12 business days transit = 12–19 business days.
Express Shipping:
Estimated transit time of 5–8 business days after dispatch.
Express Total Estimated Delivery Time: 5–7 business days production and processing + 5–8 business days transit = 10–15 business days.
Delivery times are estimates, not guaranteed arrival dates. Customs clearance, carrier delays, public holidays, and other disruptions may extend delivery times. Express shipping does not shorten production and processing time.
General Shipping Guidelines:
- Orders are processed Monday through Friday, excluding public holidays.
- Orders placed on weekends or holidays will begin processing on the next business day.
- Once an order has been shipped, the shipping address cannot be modified.
Shipping Fees
Standard Shipping (estimated 7–12 business days after dispatch)
- Orders below USD 109.99: USD 14.99 shipping fee.
- Orders USD 109.99 or above: FREE standard shipping.
Express Shipping (estimated 5–8 business days after dispatch)
- All orders: USD 29.99 flat rate shipping fee.
Duties, Taxes & Customs
Product prices and shipping fees do not include import duties, VAT/GST or customs clearance fees. All orders are shipped DDU (Delivered Duty Unpaid). The recipient is responsible for any duties, taxes or customs fees charged by the carrier or customs authority on delivery. ONTOEFY does not prepay or reimburse these charges. See our Customs & Tax page for details.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number.
Tracking information may take 24–48 hours to update depending on the carrier.
Shipping Support
If you have any questions regarding shipping, delivery status, or logistics, please contact:
service@ontoefy.comOur support team will respond within 24 business hours.